DEVELOPING INNOVATIVE STRATEGIES
FOR ECOMMERCE
CUSTOMER SERVICE
Customer service is the support you offer your customers — both before and after they buy and use our products and helps them have an easy, enjoyable experience with our brand. But customer service is more than solving a customer’s problems and closing tickets. Today, customer service means delivering proactive and immediate support to customers anytime. Customer service is also a differentiator that sets our brand apart from our competitors.
ORDER FULFILLMENT
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A new sale is almost always something worth celebrating, but the work isn’t done until the order is fulfilled, and the customer has the order in hand. Order fulfillment is the critical task of assembling the order and shipping it off to the customer, plus the supporting processes that support those tasks. By fulfilling orders correctly and in a timely manner, businesses can build customer satisfaction and loyalty, which leads to repeat business and positive word-of-mouth referrals.
MARKETING & CONTENT
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A marketing department drives the promotional engine of our business. It is responsible for increasing brand awareness, while also driving new and recurring customers to our products. The marketing team is a vital part of our company’s structure because it is the team that brings in new customers, retains it, and helps our company grow and achieve financial and organizational goals.
CONTACT US
7 Northern Blvd
Amherst, NH 03031